Privacy Policy

Effective Date: 27.02.2024

 

MICLO Global ("we," "us," or "our") is dedicated to safeguarding the privacy of our customers ("you" or "your") as you engage with our ecommerce platform ("Platform"). This Privacy Policy elucidates how we gather, utilize, disclose, and safeguard your personal information in connection with your interactions with MICLO Global.

 

Information We Collect

We may collect the following categories of personal information when you use our Platform:

 

Contact Information: Name, email address, postal address, phone number.

Account Information: Username, password, and other account details.

Payment Information: Credit card details, billing address, and other payment details.

Order Information: Details about the products you purchase, shipping address, and order history.

Communications: Correspondence between you and our customer service team.

Device Information: IP address, browser type, device type, and other technical information.

Usage Information: Information about how you use our Platform, including pages visited, products viewed, and actions taken.

 

How We Use Your Information

We utilize your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, order confirmation, and shipment tracking.

Customer Support: To help and respond to inquiries, complaints, or feedback.

Personalization: To tailor your experience on our Platform, recommend products, and customize marketing communications.

Analytics: To analyze trends, monitor the performance of our Platform, and improve user experience.

Marketing: To send promotional offers, newsletters, and updates about our products and services.

Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and interests.

 

Information Sharing and Disclosure

We may share your personal information with the following parties:

Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT service providers.

Legal Compliance: When required by law or legal process, or to protect our legal rights.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred to a successor entity.

 

Your Choices

You have the following choices regarding your personal information:

Access and Update: You may access and update your account information by logging into your account settings.

Marketing Preferences: You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication.

Cookies: You can manage your cookie preferences through your browser settings.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

 

Children's Privacy

Our Platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to delete the information.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Platform or through other appropriate means.